A market filled with too many choices is going to impact how consumers shop, says Charles Kennedy, President of DIY Inc, a firm that tracks the impact of choice on consumer behavior. According to their research, 2007 marked the first year when the percentage of consumers who wanted a great deal of choice decreased, particuarly among younger consumers…
Generation Y (20-somethings) who want a lot of choice dropped from 72% to 63%
Generation X (30- and early 40-somethings) who want a lot of choice dropped from 63% to 62%
Baby Boomers who want a lot of choice dropped from 65% to 61%.
Consumers are feeling overwhelmed by options for everything from entertainment (cable, dish, broadcast, internet, basic, premium, pay-per-view) to mattresses (innerspring, foam, soy-foam, latex, gel, air or water).
Kennedy recommends that retailers perform ‘choice audits’ to determine their ’story’, and cut those products that don’t directly help support their brand identity/offering, thereby helping consumers who are eager to simplify their lives in this new super-saturated world.
Source: Furniture Style, Aug ‘08