‘Affluent’ people now total nearly 8 million in the U.S. But the mere affluent (net worth $1M to $10M) no longer represent the high end. The newest nation of affluents (net worth starts at $10M) now belongs to the Richistani’s, a term coined by Robert Frank, author of the book, Richistan.
Trends tend to trickle down from the top - in this case from super affluent to affluent to middle and lower income levels. So what are the current trends and priorities at the top end of the home furnishing market?
* unique, one-of-a-kind furniture, accents and materials… including products from foreign markets that tell a story or capture a piece of history. The growing access by the affluent to luxury brands and products is frustrating the ranks of the super affluent who now need to find something better… or at least more unique
* a bias toward conspicuous consumption… ‘opulence’ is the favored interior design style, with little that’s understated… including 30,000 sq ft homes with walk-in refrigerators, a bedroom closet the size of a small apartment, and so on
* finding the next best thing… insecure about keeping up with the next rich guy, the super affluent spend a lot of resources and effort separating themselves from mere ‘luxury brands’ by finding unique ideas and products that are new or unusual
* willingness to pay… the super affluent will pay a 20% premium, for example, to get their mansion built faster or to differentiate their product in some way
* obsession with details… rather than merely delegating work to designers and contractors, super affluent are highly involved with the process, supervising construction and spending a lot of time (traveling, if necessary) selecting distinctive materials that aren’t accessible to others
* obsession with quality… it’s not just about quality that’s ‘good enough’, the super affluent want to put themselves in a different league
* referrals rather than advertising … companies marketing to the super elite don’t advertise - they keep a low profile and cultivate referrals rather than marketing campaigns. The super affluent want to feel they’ve discovered a brand that’s known only to an elite inner circle
* home consultants… with each of their (multiple home) renovations, the super affluent require a team of managers to build and maintain… from cost consultants, business managers, designers, artists, painters to repair people who specialize in fixing “french faucets”, as an example.
“The huge numbers of Richistani are furiously ratcheting up the price of status”, says Robert Frank. “The flood of high-end products for Richistanis has set a new, irrational reference point that consumers will use when making their own purchasing decisions,” The author cites an example of how $5,000 grills created a market for $1,000 grills which now seem inadequate, even though grills used to cost under $100.
What does it mean for the home furnishing industry? More consumers will want to trade up to products that makes them feel not just luxurious, but distinct. Watch for: (1) materials, furnishings or artifacts that look global, historic or personal, (2) less matching furniture within a room (2) dressier, sophisticated styling, (3) layered or mixed materials and more ‘details’ that suggest quality, opulence or tell a story, and (4) customer referrals, rather than strictly advertising to gain credibility with new consumers.